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On Boarding Account Manager

ABOUT SOUQ

                 Souq.com is the largest ecommerce site in the Arab world. Every month, Souq.com attracts more than 35 million visits to its catalogue of more than 600,000 unique products in 20 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online.

         With more than 3,000 employees, we operate with the scale and ambition of a big corporation, but we cultivate a strong entrepreneurial and nimble mindset to ensure we execute with speed and efficiency. We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia and Kuwait, and leading Product and Engineering centers in Jordan and India. We offer competitive salaries and benefits, and a unique opportunity to join the leading player in an ever growing and exciting industry.

 

Job summary

We are looking for a Trainer to help internal Employees and Sellers cultivate their skills and knowledge on key areas of Souq.com.
You will provide complete training to share your expertise in ways that motivate others.
Your abilities to convey a message by utilizing your deep knowledge of Souq systems and operations.

Employee Trainings: The goal is to promote efficiency and competitive advantage by developing the skills of employees.
Seller Trainings: The goal is to educate marketplace sellers on souq selling system and improve their knowledge on important metrics that result in success of the sellers.

Responsibilities

Liaise with managers to determine training needs and schedule training sessions
Design effective training programs and presentations
Conduct seminars, workshops, individual training sessions etc.
Prepare educational material such as presentations, SOPs, guides, videos etc.
Support and mentor new employees
Train and educate new/existing sellers on souq dashboard
Keep attendance and other booking records
Update cross functional teams on training performances
Conduct evaluations to identify areas of improvement
Monitor employee performance and response to training

Requirements

Proven experience as business trainer
Understanding of effective teaching methodologies and tools
Willingness to keep well-informed of new techniques in corporate teaching
Proficient in MS Office (esp. PowerPoint & Excel); e-learning software is an asset
Phenomenal communication, presentation and public speaking skills (Arabic & English)
Organizational and time management abilities
Critical thinking and decision making
BSc/BA in business, marketing or relevant field
 Ability to communicate with and influence peers and leaders 
 Skilled collaborating as part of a team and working independently to deliver results. 
 Ability to deliver results with minimal supervision in a dynamic environment
 Experience using learning development and evaluation methodologies

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