Souq.com is the largest ecommerce site in the Arab world. With more than 2,000 employees, we operate with the scale and ambition of a big corporation, but we cultivate a strong entrepreneurial and nimble mindset to ensure we execute with speed and efficiency. We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia and Kuwait, and leading Product and Engineering centers in Jordan and India.
At present, Souq.com is an Amazon company wherein we’re seeking a highly skilled and motivated person to help develop and implement a world class security program for our operations network which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
The Manager, Safety & Security – UAE will be responsible for partnering with the Operations team spread across various cities across the country to execute company security policies and provide security services and asset (lives, inventory in transit and within delivery centre, buildings, equipment, data, & intellectual property) protection within the assigned location and the surrounding geography.The specific areas of focus include, loss exposure/loss controls analysis, investigations of theft and loss, physical security systems and controls, contract guarding services, loss prevention education and awareness programs, background screening, workplace violence and loss prevention audit programs. In order to ensure that the said standards and methods are deployed, in respect of strategic plans, consistently across all countries and business units within the region, the job holder will develop and maintain key relationships and collaborations with leaders across our fulfillment and distribution network in the region. The role will have responsibilities for Security and Loss Prevention strategy in Egypt, the KSA or the UAE, and will report to a Regional Lead for the whole area.
Functional leadership; Risk assessment and management; S&LP Performance Management; Regulatory, Legal and labor compliance; Compliance to internal standards; Budgeting and cost management; Physical Protection systems, technology and services; Awareness & training for non-S&LP and S&LP personnel; Handling incidents, investigations and MO intelligence; Crisis Management and resilience; Managing key internal and external contacts.
- Possess a thorough understanding of central/state security issues and demonstrate excellence in ability to implement and ensure sites compliance with company security policies and any industry or merchant requirements.
- Drive the process by which compliance with all corporate loss prevention program standards is attained.
- Identify, develop and implement additional Loss Prevention program elements required to meet the unique needs of the region.
- Effectively partner with operations and support functions in evaluating current and future business processes and initiatives.
- Serve as a member of a coordinated team of Loss Prevention Managers in relentlessly pursuing improvements to company-wide Loss Prevention program efforts.
- Perform interior and exterior Loss Prevention audits, being alert to and responding to any security of Loss Prevention issues noted.
- Monitor facilities for compliance with Amazon/Souq.com security and Loss Prevention policies
- Perform various Loss Prevention inspections, audits, and investigations as required
- Encourage and promote Loss Prevention within the workforce exercising integrity and ethical methods.
- Support the development and deployment of cost effective security systems and solutions to mitigate risks and Modus Operandi.
- Establish and use risk assessment processes to identify and prioritize risks and mitigation means.
- Liaise and cooperate with law enforcement and industry bodies to support Souq.com interests.
- Liaise and cooperate with vendors, suppliers and partners to effectively resolve exposures and mitigate risks.
- Positively reflect the Souq.com security/Loss Prevention department through public relations and customer service; set a personal example of the highest level.
- Demonstrate knowledge of Loss Prevention best practices in supply chain, distribution and delivery centers to include: application of physical security systems, investigation techniques/laws of arrest, management of contract guard agencies, delivery carriers’ loss mitigation techniques.
- Conduct new hire orientation and training.
- Utilize Kaizen, Lean and Six Sigma methods to drive process improvements and increase efficiency.
- Experience in security and loss prevention within supply chain in the KSA.
- Fluency in English and Arabic.
- Relevant qualification in loss prevention, security management, and administration of justice, related field or equivalent experience is required.
- Extensive loss prevention experience, including significant experience in a distribution environment at management level.
- Decision Making/ Problem Solving- demonstrate ability to proactively gather the right data from appropriate sources, probe/consider all of the facts, consider other perspectives, conduct root cause analysis; draw sound inferences; prioritize key factors; act decisively, promptly and confidently; flexible in approach; able to operate with limited guidance from management.
- Communication and Influencing- demonstrate ability to identify the customer expectation and adjust language/ style to suit the listener; structure the information using correct terminology and grammar; be articulate and well-reasoned; solution-focused; customer-focused; have excellent follow-up.
- Be able to work and travel as required by business needs.
- 5 years’ experience in multi-site/country environment managing security and LP in supply chain, logistics, transportation, express delivery.
- Completed Bachelor’s Degree (preferably in Business, Criminal Justice or an equivalent) from an accredited university.
- CPP, PSP, TAPA training will be noted as a plus.
- Interviewing and Interrogation experience desired, and Wicklander and Zulawski certification is a plus.
- Operational management experience in distribution and express delivery is advantageous but not essential.
- Functional knowledge in developing, implementing, maintaining, and managing security policies and procedures; conducted physical security risk assessments of facilities including manufacturing, distribution, trade, and office.