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Partner Relationship Executive

ABOUT SOUQ

Souq.com is the largest ecommerce site in the Arab world. Every month, Souq.com attracts more than 35 million visits to its catalogue of more than 600,000 unique products in 20 different categories, including consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. Established in 2005, Souq.com today operates both as an award-winning retail business and an online marketplace that allows SMEs, merchants, brands and distributors to distribute their products online.
 
With more than 3,000 employees, we operate with the scale and ambition of a big corporation, but we cultivate a strong entrepreneurial and nimble mindset to ensure we execute with speed and efficiency. We have offices and local operations in UAE, Egypt, Kingdom of Saudi Arabia and Kuwait, and leading Product and Engineering centers in Jordan and India. We offer competitive salaries and benefits, and a unique opportunity to join the leading player in an ever growing and exciting industry. 

RESPONSIBILITIES

  • Handle third party onboarding process in terms of finalizing account setup & training.
  • Monitor partner’s performance, service quality and advise on enhancement procedures to increase revenues, decrease cancellation rate & maximize fulfillment.
  • Act as the first line of support for third party issues & second line of support for customer issues.
  • Maintain performance tracking report and communicate progress on daily basis to management & category BDEs

QUALIFICATIONS

  • University Degree in Business or Management
  • 2-5 years’ experience in client management or customer service.
  • Excellent relationship management & problem-solving skills.
  • Alerted, active & have an eye for details
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