WING DMCC is courier marketplace acting as an aggregator of shipping service companies that provides the most innovative mobile and web-based user-friendly delivery booking services to the market. We currently offer our services throughout UAE. We are expanding into KSA and Egypt to offer last mile solutions to the market. We have recently been acquired by Amazon and will continue to be key player in the shipping industry by filling the gap in Amazons demand for last mile solutions at the same time providing solutions to other delivery customers in the market.
Overall responsible for the management of the country planning, budgeting, growth and execution of Last mile, Middle mile, First mile logistics, facilities and administrative operations within the country as well as establishing and maintaining strong relationship with government bodies, business partners, suppliers and service providers within the country.
Set up the annual operation plans, budgets and growth percentage in line with the set corporate plans
Responsible for setting up country team and implementing jobs and responsibilities for each team member
Ensure the alignment of country plans and local teams with general rules & processes setup by the regional management team and adjust according to the local market needs without affecting the KPI's.
Develop key performance indicators to the business and management team to achieve business targets and continuous improvement in operations performance
Provide a strategic direction to logistics capacity growth, customer management, sales, marketing and operations in the country
Control costs and ensure profitability of the country operations
Ensure the compliance with company standards, processes rules and regulations
Develop and maintain strategic business relationships with business partners, service providers, government entities
Support the sales in defining business opportunities and new channels for growth and expansion, meet potential clients and open new market opportunities
Build customer relationships and ensure customer satisfaction, attend to complaints and resolve issues at macro levels
Source locations for new stations, hubs and offices, negotiate lease agreements and ensure the setup or all facilities requirements to allow smooth and efficient operations
Ensure the compliance with country legal requirements, represent the company in any formal disputes and take preventative measurements to ensure company good will and legal status
Hire, train, coach and lead logistics and business manager to ensure continuous performance improvement and progression
Support the country management team in providing guidance and
Promote company values to clients and employees, lead the company culture, represent the company in events, media and PR activities within the marketing guidelines, reflect the company image and communicate success stories
Attend management call with regional director and provide weekly status update of performance, and report/escalate all major issues
Apply an open door policy and provide guidance and leadership to all department employees
Conduct annual performance appraisal to the management team. Recommend salary adjustments, rewards and promotions, corrective actions and development plans based on employee performance.
Conduct any other activities relevant to the job
Minimum 15 years of experience within the logistics and courier operations background, 5 of which in a multinational courier company, minimum of 5 years in management, minimum of 3 years in the related country
Candidate must be fluent in Arabic and English, and have college degree; preferably in business management, operations/supply chain
Candidate must be a problem solver and quick to adapt to change, as well as flexible to work longer hours in the initial stages of setting up the operations.
Candidate must lead by example and be involved in all aspects of the business to build the right teams and coach all new joiners.
Candidate must have experience working with courier software systems in the past, and is proficient with using MS office programs (MS word, Excel, Power Point, and outlook)